My non-JW partner who has had very limited exposure to JW literature, accompanied me to the film Apostasy. Afterwards I was curious about his thoughts on the film. “Very pharasaical” were his only words. I have heard these words from other nonJWs too. In other words, a complete absence of compassion.
Interesting that among the first things nonJWs notice when seeing what happens at a Kingdom Hall is how closely the instruction and processes (eg., judicial committees, requiring proven repentance, etc) mirror Old Testament rules and regulations - minus the brutal bloodshed, I guess.
My experience to with people that have not being brought up in the organization. They cannot believe that a so called Christian religion can be so judgemental.